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Privacy Statement
Our Commitment to Privacy
Effective [02/27/01]
Allegro Awnings, Inc. values its customers and respects their privacy. We collect
customer information in an effort to improve your shopping experience and to communicate
with you about our products, services, contests, and promotions. Allegro Awnings, Inc.
recognizes that it must maintain and use customer information responsibly.
This policy describes the personal information we collect about you, why we collect
it, how we use it and when we share it with third parties. Our policy also
describes the choices you can make about how we collect and use your information. If you
have any questions about our privacy policy, click here to contact
Allegro Awnings, Inc.
customer service via email; call us at 1-800-ALLEGRO (1-800-255-3476); or write
us at Allegro Awnings, Inc. Customer Services,
100 Richsoon Drive
Detroit, MI 48222.
If our information practices change in the future, we will let you know by posting the
policy changes on our Web site or by communicating directly with you. We will
notify you of any such change before we use your information in a manner not
previously disclosed in our privacy policy. You will have the opportunity at that time
to opt out of any new use of your information.
Frequently Asked Questions:
What kind of information does
Allegro Awnings, Inc. collect?
How does
Allegro Awnings, Inc. use my information?
Does
Allegro Awnings, Inc. share my information with third parties?
How do I remove my information from email, phone and postal mailing lists?
How does
Allegro Awnings, Inc. protect children's privacy?
What are cookies? How does
Allegro Awnings, Inc. use cookies on its site?
How does Allegro Awnings, Inc.
make sure my credit card information is secure?
What about links to other Web sites and services?
What kind of information does
Allegro Awnings, Inc. collect?
We collect information (such as your name, email address, mailing address, and
phone and credit card numbers) that you provide when you place an order, register
with us or participate in a contest, promotion or survey. We also maintain a record
of your product interests and your purchases online and in our stores. We may
acquire from third parties customer names and mailing addresses for select postal
mailings.
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How does
Allegro Awnings, Inc. use my information?
When you make a purchase from Allegro Awnings, Inc., we use your information to process
your order. We will also send you emails to confirm your order, and we may need
to contact you via phone, postal mail or email if we have other questions regarding
your order. When you register with Allegro Awnings, Inc. or participate in a contest or
promotion (online, over the phone, or at one of our retail stores) you may choose to
receive emails from us regarding our products, services, contests, and promotions.
From time to time, we may also send you emails to help us learn more about your
shopping preferences. In addition, we may use information about your product
interests and purchases to help us improve our site design and your shopping
experience. If you make a purchase online or over the phone, we may also send
you notices about our products, services, contests and promotions through postal
mail.
To serve you better, we may combine information you give us online and in our
stores as well as information about your product interests and purchases. In
addition, we may combine information you provide with demographic information
that is publicly available. We use this combined information to enhance and
personalize your shopping experience with us, and to communicate with you by
email or postal mail about our products, services, contests, and promotions that
may be of interest to you.
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Does
Allegro Awnings, Inc. share my information with third parties?
We contract with third parties to assist us in maintaining and managing our
customer information to fulfill promotions and to communicate with our customers.
We do not authorize any of those third parties to make any other use of your
information.
In addition, when we team up with another company to offer or provide products,
services, contests or promotions, we and the other company may cross-reference
our customer databases to identify common customers. We and the other
company may use that existing information to identify future promotional
opportunities and to fulfill promotional or contractual obligations.
When we offer contests and promotions, or join with other companies to do so,
customers who choose to participate in those contests and promotions may be
asked to provide personal information to participate. That information may then be
used by us and any company offering the contest or promotion to notify winners or
to fulfill promotional obligations.
If, prior to participating in a contest or promotion, you opted not to receive
information from us, you may still receive information from or about Allegro Awnings, Inc.
in
connection with the contest or promotion if you choose to participate in it. You may
opt not to participate in these contests or promotions if you do not want to receive
information about Allegro Awnings, Inc. or share your information with us and the other
companies sponsoring those contests or promotions.
We also may share aggregate, non-personally identifiable information about you,
(such as age, gender, and types of products purchased) with our business partners
to fulfill our contractual obligations. Except as described above, we do not share,
rent or sell any information we collect online to any unaffiliated third party.
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How do I remove my information from email, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer
not to receive information from us, either through email, postal mail or by phone,
please let us know by sending us an email or calling us at
1-800-HOLOGRAF (1-800-427-7895).
Please note that such requests may take up to 6-8 weeks to become effective. In
addition, if you ask us to remove your name and address from our email or postal
mailing lists, we will maintain your name in a "do not mail" file to ensure that we
can honor your request. Please also note that when you make a purchase, we will
send you emails to confirm your order and may also need to contact you via
phone, postal mail or email if we have other questions regarding your order.
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How does
Allegro Awnings, Inc. protect kids' privacy?
Like you, we at Allegro Awnings, Inc. are concerned about the safety of children when they
use the Internet. Consistent with the Children's Online Privacy Protection Act of
1998, we will never knowingly request personally identifiable information from
anyone under the age of 13 without prior verifiable parental consent.
If we become aware that a subscriber is under the age of 13 and has registered
without prior verifiable parental consent, we will remove his or her personally
identifiable registration information from our files. Please note: we may nevertheless
maintain a record of that person's name and address in a "do not register" file to
avoid subsequent registration by a child under the age of 13.
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What are cookies? How does
Allegro Awnings, Inc. use cookies on its site?
A cookie is a small data file that Web sites often store on your computer's hard
drive when you visit their sites. A cookie may contain information (such as a unique
user ID), that is used to track the pages of the sites you've visited. We use cookies
but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. When you visit
Allegro Awnings online, your cookie helps us keep track of your order as you shop at our site. If
you are a registered customer, your cookie allows us to recognize you when you
return to our site and provides you with access to your account information. If you
register with or order from us, we also use cookies to monitor and maintain
information about your use of our site. If you have not registered with or ordered
from us, we may monitor and maintain information about your use of our Web site
in a manner that does not identify you. In either case, this information helps us
serve you better by improving our site design, as well as our products,
services, contests, and promotions.
We also use cookies to track and maintain the identity of the Web site you visited
immediately prior to ours to further improve our site design and to fulfill contracts
with our business partners. We do not otherwise track any information about your
use of other Web sites.
You can refuse cookies by turning them off in your browser. If you turn off cookies,
though, we will not be able to track your order or enable you to make a purchase
from our site. Nor will we be able to recognize you as a registered user to allow you
access to your account information.
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What about links to other Web sites and services?
Allegro Awnings, Inc. may contain links to other sites that are not under our control. These
Web sites have their own policies regarding privacy, which you should review before
visiting them. We have no responsibility for linked Web sites and provide these
links solely for the convenience and information of our visitors.
If you have any questions about our privacy policy, you can contact
Allegro Awnings, Inc.
customer service via email , call us at1-800-ALLEGRO
(1-800-255-3476); or write
us at Allegro Awnings, Inc. Customer Services,
100 Richsoon Drive, Detroit, MI 48222.
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Credit Card Safeguard
Our Security Safeguard
At Allegro Awnings we don't just stand behind our merchandise. We also do our best to
provide a safe and convenient online shopping experience.
That means we safeguard the integrity of our customers' credit card information. If
your credit card or debit card ("credit card") is used in an unauthorized manner on
our site (as determined by your credit card company), we will cover whatever
amount your credit card company doesn't – up to $50.
If you're not quite comfortable shopping online, or would prefer to make your
purchase via telephone, just give us a call at 1-800-ALLEGRO. Our Customer Service representatives are standing by 24 hours a day, seven days a
week. They'll be happy to take your Allegro Awnings order right over the phone.
Credit Card Safety
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your
credit card information as it is transmitted to us.
SSL is the gold standard in Internet encryption technology, which is a fancy way of
saying that it's a highly sophisticated method of scrambling data as it travels from
your computer to our website's servers.
If someone steals your credit card information or uses your credit card in an
unauthorized manner on our site (as determined by your credit card company) –
through no fault of your own – we'll cover up to $50 of the charges your credit card
company doesn't. What's more, we'll do what we can to make the whole process
as hassle-free as can be.
What about my bank or credit card company?
Under the Fair Credit Billing Act, your bank or credit card company cannot hold
you liable for more than $50 of unauthorized or fraudulent charges on a credit card.
Your liability for unauthorized use of a debit card may be higher, but most debit
card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does
hold you liable for any amount up to $50, Allegro Awnings will cover the liability imposed
on you, up to $50. Allegro Awnings will cover this amount only if the unauthorized use of
your credit card occurred at Allegro Awnings and through no fault of your own.
Remember: If unauthorized use of your credit or debit card does occur, you must
notify your card provider, in accordance with the agreement you have with the
company.
How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal
financial information, look at the lower left-hand corner of your browser. If you see
an unbroken key or a closed lock (depending upon your browser), then SSL is
active. To double-check for security, look at the URL or Location line of your
browser. If you have accessed a secure server, the first characters of the address
in that line should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through
secure servers like the ones we use to process orders at Allegro Awnings. If for any
reason you cannot access the secure server, please feel free to place your order
with us by phone at 1-800-ALLEGRO. Our Customer Service representatives will be happy to assist you.
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Cookies
A cookie is a small data file that Web sites often store on your computer's hard
drive when you visit their sites. A cookie may contain information (such as a unique
user ID), that is used to track the pages of the sites you've visited. We use cookies
but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. When you visit
Allegro Awnings, your cookie helps us keep track of your order as you shop at our site. If
you are a registered customer, your cookie allows us to recognize you when you
return to our site and provides you with access to your account information. If you
register with or order from us, we use cookies to monitor and maintain information
about your use of our site. If you have not registered with or ordered from us, we
may monitor and maintain information about your use of our Web site in a manner
that does not identify you. In either case, this information helps us serve you better
by improving our site design, as well as our products, services, contests, and
promotions.
We also use cookies to track and maintain the identity of the Web site you visited
immediately prior to ours to further improve our site design and to fulfill contracts
with our business partners. We do not otherwise track any information about your
use of other Web sites.
You can refuse cookies by turning them off in your browser. If you turn off cookies,
though, we will not be able to track your order or enable you to make a purchase
from our site. Nor will we be able to recognize you as a registered user to allow you
access to your account information.
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